ANI HORIZON
Support
Questions about a report, your plan or your account — write to us. We reply to every message, usually within two business days.
support@anitech.ioCOMMON QUESTIONS
How long does a report take?
Usually 3 to 8 minutes. Horizon runs its models before it writes. You can leave the app; a notification brings you back to the finished report.
How do I manage or cancel a subscription bought in the iPhone or iPad app?
Subscriptions bought in the app are billed by Apple. Open Settings on your device, tap your name, then Subscriptions, or go to apps.apple.com/account/subscriptions.
I bought a plan but do not see it in my account.
In the app, open Account, then Plans and subscription, and tap Restore purchases. Make sure you are signed in to the same Horizon account you used to buy. If the plan still does not appear, write to us from the email of your account.
How do I request a refund?
Refunds for purchases made in the App Store are handled by Apple at reportaproblem.apple.com. For other purchases, see our refund policy.
How do I delete my account?
In the app: Account, then Delete account. This permanently removes your projects, files and reports. You can also write to us from the email of your account. An active App Store subscription is cancelled separately in your Apple ID settings.
Why can I not start a new analysis?
Each plan has a monthly volume and a daily limit — see Pricing. Daily limits reset at midnight UTC.
ANI Horizon is operated by AnikinTech LLC, identification number 402373267, Lochini str. 3, floor 2, apt. 5, Chugureti, Tbilisi 0101, Georgia.